FAQ's

You may contact any one of our administrative staff at 570-586-4400 to set up service. We will obtain all of the practice demographics in order to print request slips with the referring physician information. Our courier will deliver a starter set of supplies including specimen containers, biopsy bags, request slips, etc. If you are outside of our courier area, we will provide you with FedEx information to ship to us via FedEx at our expense.

You can download a blank request slip from our website or we can fax one to you. Package the specimen in a formalin container and call our office for a pick up or FedEx details.

All forms of skin biopsies, cysts, benign tumors of subcutaneous tissue, oral biopsies and digital nails.

We can accept calluses, corns and plantar warts from a podiatry practice. Also, nail clippings can be sent to identify fungal infections.

When in doubt, simply call our office at 570-586-4400. Our physicians and lab personnel are always available to take your call.

Most definitely, no practice is too small to utilize our services. We will set you up with supplies like any other referring office and simply call when you have a pick up.

The biopsy must be placed in Zeuss transport media. After the biopsy is taken, it should be placed in the refrigerator until our courier arrives for your scheduled pickup. As long as the specimen is refrigerated, it will keep - even if the biopsy is scheduled late in the evening and the pickup isn't scheduled until the next morning.

You can have your reports faxed, hard copy delivered or both.

Your patients should inform the nurse at the time of their biopsies that they would like the results sent to the their family physician, and we will be happy to send a copy of the report to your office.

If your patient is scheduled to see a specialist, we will forward all of the necessary material directly to the specialist's office. Their records will be sent out that day to ensure that their specialist has adequate time to review all of the material before your patient's scheduled appointment. Patients who would like their records released should call 570-586-4400 and ask to speak with Karen. She will need the following information: name of the specialist; date of appointment; name of hospital or institution; name of individual to whom records should be directed; mailing address; and phone and fax number.

You can call our office and we will have them delivered on your next courier visit. We also have supply forms that we provide that you can fax to our office. A supply form can be downloaded from our "Forms" link on our website.

All of the insurances we accept are listed on the insurance page of our website. We accept most major insurances with the exception of First Priority Health (HMO) in Lackawanna and Luzerne counties. A FPH specimen can be sent to us if a non-par referral is obtained.

There are so many small insurance companies that it is difficult to name each and every one. If there is a question, please feel free to call our office and talk to one of our friendly customer service representatives. They are always here to answer your question.

Fill out the FPH Outpatient Non-Participating Provider Request Form and fax the form to the number listed on the form. They will contact you shortly with the Non-Par Number. The Non-Par must be filed prior to or on the date of service to qualify. Please send the specimen to us the same day. If you are NaviNet enabled, you can apply right on line for the Non-Par.

An Outpatient Non-Participating Provider Request Form (completed with our facilities information) can be downloaded off our forms link. You may also contact FPH directly or contact our office for the form.

Our courier service covers the greater Scranton, Wilkes-Barre and Hazleton Areas as well as the Poconos and Stroudsburg.

We accept specimens outside of our courier area via FedEx. We will provide you with FedEx specimen bags and preprinted labels. It's as simple as preparing the specimen in the usual fashion, placing the package in a FedEx specimen bag and placing a sticker on the bag. The FedEx charges are billed directly to our lab. We know how busy your office staff is and every effort has been made to simplify the shipping process.

Your patient's dermatologist/plastic surgeon is billing for the surgical removal (biopsy) of the tissue. Northeast Dermatopathology Institute is billing for the pathology workup on the tissue.

We perform routine stains as well as many immunoperoxidase and immunohistochemical stains in house. If your patient's biopsy required stains that we do not perform, the stains would be ordered and performed by a reference lab. The reference lab would then bill for the stains that they performed and we would only bill for the stains that were performed by NDI.